Gardeners Choice
Reviews and Complaints
Is this your business?
harnessandgary h
Cleveland, Tennessee
They took my money
I order some tomato plants from them almost 2 years ago, I paid them with a credit card and I have never received any plants. They sent me a post card about 2 months after I ordered them saying they were on back order. I still have not received anything else from them. I went on their website in Jan. of 09. And they said that they would be shipped the middle of Jan. I went back to their web site on Jan 27,09 and it said they would be shipped in the middle of Feb.09. Personally I don't think they will ever be shipped. In times like these it is a shame that this company has lowered itself to ripping off consumers.
Irene T Rwm
Indianapolis, Indiana
Complaint-Gardeners' Choice
Ordered 2 trees (T40030)( Royal Paulownia Flowering Shade Tree - Grows Roof-High in Just One Year! Cost is $7.98 for 2) and 3 plants of Blue Daisies (A70030)(Only Non-Stop Flowers of Their Kind in all the World ($6.98) - sent check for $19.96 on April 17, 2008 - still have not received order or heard from them. I have the cancelled check - what is the problem in sending the items??? We were planning on ordering more items but if this is the way they do we sure won't. What is their problem in honoring their catalog orders? Where is their phone number to call????? Irene Trimble ------- Mooresville, Indiana
4 comments
Nashae Bfz
Peoria, Illinois
Gardners Choice a rip-off
I will turn them into the BBB and the States Attorney for double charging me with no refunds yet in TWO months. Customer service tells you lies IF they even answer the phone,which they are good at NOT doing. I got thru twice and was told the same batch of lies,so now I will let my attorney get my refund back for me. The product sucked and was not worth all this hassle.I learned a hard lesson so please DO NOT do business with them.You will not like the so called service you get from them,or the product either.
nlambert L
Boston, Massachusetts
Gardeners' Choice Quicklawn did not send the product I purchased.
Gardeners' Choice promised to send me 5 bags of Quicfklawn. I feel that Gardeners' Choise has stolen my money and my trust because I have not received the product I purchased. I have been trying to reach them by phone since May 15 and have had no success. On their web site there is no email address to send a complaint. I am left wothout any resources to help me get the satisfaction I am intitled to recieve. I believe it is false advertisment when a company proclaims to provide a particular type of serivce and does not follow though.
Loss:
$32
16 comments
Anonymous
Philadelphia, Pennsylvania
Gardener's Choice
What I'm pasting below is a copy of my complaint to the Better Business Bureau. It doesn't begin to outline everything, but it hits the main points. I would suggest that any of you who are having problems with this company (and there seem to be many) go to www.bbb.org and file your own complaint. I did several orders from this company, 219139, 219233, 219238, and 219239. Calling them does no good. It's always busy. I have literally let it ring for hours by putting my phone on auto-busy redial. They have failed to respond to repeated e-mails. They billed my credit card right away rather than waiting for the product to ship, which I know is perfectly legal and I don't have a problem with that as long as I get the product and it's in good condition. Last Saturday, I sent another e-mail telling them that if I didn't hear back from them, I was going to have to decline the credit card charges. Today, I received a box with a few plants, most of them dead. Some aren't labeled so I don't even know what they are other than little pieces of dead stuff. The packing slip they sent with it showed the total of my first order, but even the itemization on the packing slip itself did not add up to that total of $72.79, so whatever invoicing program they're using obviously can't manage second-grade math. The total that should have been on the slip was $45.88. I have great respect for the BBB and always check out any company I'm ordering from for the first time. They are apparently accredited, and I'm completely baffled about that. I did a general search on the Internet after I received my dead plants, and there are THOUSANDS of complaints about this "company," all from people with the same issues I've had. This isn't a life-altering event, but I consider it very serious. Two of those orders were for me, and I can deal with disappointment. Of the other two, one was for my Mom and one was for my Dad. They are elderly, and were so looking forward to the blueberry bushes and cherry hedges, etc., that I ordered for them. They had actually planned their planting for this year around what I ordered for them. Now I have to be ashamed and tell them the stuff likely isn't coming, and will likely be dead if it does. I've already posted messages in numerous gardening forums to see if anyone can help me find a reputable company with the "spectacular" merchandise Gardener's Choice has.
Loss:
$250
Anonymous
Reston, Virginia
Took money no order
mailed order april 9 2008. cannot contact this co. they have my money i have no order this is july 16 2008. they do not return email. no answer phone. this is a unreliable co. it is to late here to put out the plants i ordered. gardeners choice is the nursery and my order is 2 tree tomatoes and 6 better than beefsteak tomato plants. when i check on line shipment is pending has different date every time. today i cannot even get a shipment date. and i am a very dissatisfied customer. this co. offers quality and satisfaction and thats a joke
Raneem Foq
Fryeburg, Maine
No communication available
I have tried to contact them by phone to no avail, even e-mails won't go through. They sure do have some protective armor, except for accepting orders. Their phones are always busy, click 2 for customer service, which is always busy, click 1 to place an order and there is no problem connecting to them. Try to place an e-mail to their site, I have tried many times to no avail, says its typed wrong, don't use capitals. Give me a break. Go on line to place an order, there is no problem for that. I'm beginning to think BBB should be aware of this compay. I'm gonna let it go for 3 more days and then I will contact BBB.
1 comment
bettyboop Unp
South Bend, Indiana
Gardners Choice Thumbs Up
I odered 100.00 worth of plants did recive some in bad condition but with a phone call they addressed the problem.They not only reshiped fresh items but also gave a refund for my trouble.I have done some investagating as well on this company and they have alternate phone #s 269621****,269621****,269621****.When i spoke with customer serivce they did give me all 3 #s.I think people are very vindictive these days and they take there freedom of speech to a whole new level.These days and times we need to be supporting our small businesses not chrushing them.
1 comment
Atlanta Emj
Greenville, South Carolina
I recived seeds not plants.
my name is ethel fleming.i live at 2505 rocksprings rd kingsport tn. i saw your ad on tv i called and orderd tree tomatoes all i got was seeds. i was toled i would get tomatoe plants not seeds. iwas toled iwould have tomatoes by the fourth of july. not with seeds. i want t know where my tomatoe plants are. please make this customer happy and send me my plants. you cant tell people that they are going to get tomatoe plants and then send them seeds. iwas really anxious to get my plants not seeds. thank you ethel fleming.
Loss:
$10
2 comments
ChristyB
Fort Collins, Colorado
Never received anything, get no response
I bought two tomato planters for a birthday present in the beginning of April. I waited for weeks, trying to call and email the company. I have never received any response and none of the phone numbers for customer service even lead anywhere. BEWARE...don't buy at Gardener's Choice. I don't need 100 words to say THIS IS A RIP OFF!!! I don't need 100 words to say THIS IS A RIP OFF!!! I don't need 100 words to say THIS IS A RIP OFF!!! I don't need 100 words to say THIS IS A RIP OFF!!! I don't need 100 words to say THIS IS A RIP OFF!!!
Loss:
$40
Anonymous
Pickens, South Carolina
Gardenerschoice:garantees should be for dead plants
I also did the giant tomato thing with all the extras I got two plants to come up from seed, not worth the twenty dollars: I did something worse I spent eighty dollars plus shipping, on seven different trees and got five of them in the mail, had no idea what I got, they had paint on the bottom, and not one of them has ever,ever,ever,ever even got a green leaf. sent e-mails, a reputable company would have sent a reply. I do have a idea about gardening,been doing it for about 15 years now.
Loss:
$120
Anonymous
Bradenton, Florida
Gardner's Choice, Hartford, MI
These people are a rip-off. I have written a letter today asking for my money back on the grass seed and tomato plants that they sent. Neither one of the products grew. How can television allow these people to advertise falsely ? It is unbelieveable; I will NEVER order anything off television again no matter how good a deal it is. Don't like getting ripped off. They need to be reported to the Better Business Bureaus in all 50 states and drummed out of business or make good on all the faulty products they took money for. People like this should not be in business. Scam artists.
1 comment
Anonymous
Knoxville, Tennessee
Failed to communicate, did 'nt send products ordered, took my money!
Gardeners choice delivered a small fraction of the products I ordered. Various attempts were made to contact via Email and phone. Products were guaranteed to arrive before planting season on May 31st and did not. My credit card was billed for entire amount and I requested a refund for unreceived items. Again, no response from Gardeners Choice via Email request with a deadline to do so. I have an active invesigation through my credit card company to dispute amount billed for items not received. I was very disappointed with all aspects of dealing with this company. I never received any trees, shrubs, or all of the plants I ordered. My son and his wife joined in ordering these items, so not only one, but two families are left disappointed! My order totaled $170.00 and I received about $65.00 of items purchased. Yes, I'm pissed!
2 comments
r e Ekz
Austin, Texas
Gardners choice 81961 cr 687 po box 8000 hartford mi 49057 delivered to late for planting
gardners choice advertised that they would deliver tomatoe plants at the proper time for planting in my area. I am already getting tomatoes from my existing plants and today they send me seeds to plant. tomatoe plants burn out here by july,there is no way i can start plants from seeds at this late date and get tomatoes. i was expecting tomatoe plants in february for early spring planting. seeds should have been started in december. these seeds are useless to me. this company should be stoped from scaming the public with false claims. i doubt that seeds are even included in the box they sent me. either way,if they are there, they arrived to late to be of any use. they give their address,but not their phone number. i feel i have been totally scamed. the tv network that allowed them to advertise should be put off the air.
Loss:
$50
1 comment
Ginnie Oxh
Los Angeles, California
Gardener's Choice
I too received 12 assorted pea pots (tomatoes thinking that I was supposed to receive actual plants. I received them mid-April and have followed the instructions and have them growing indoors. It has been almost two weeks and they have all just sprouted. I have read all the negative reviews and can only give them daily prayers every morning. I have now just read the many negative comments about the company and now agree that instead of using real photographs of the plants, they used funky illustrations, which has me concerned. I will be out 33.00 if I have a crop failure so will keep you all updated around a month from now. nancy-Brea, CA. I reci
Loss:
$38
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My order included 2 "GIANT" Blueberries, got one twig with 2 roots on it, did not get my "Supersteak" tomato plants, the other plants that did come were not at all healthy looking. Called them on 4/15/11 & they promised to ship shorted items.
Nothing as yet.
BEWARE, BEWARE, BEWARE!!!
For my $54.86 I got 2 kiwis , one squash plant, 2 ruffled petunies and one pepper plant. Those were the only very anemic plants that survived.
NEVER TRUST THE AUTO CLUB (AAA)FOR WUTO INSURANCE. YOU WILL BE SCREWED...
THEY NEVER TAKE STATMENTS OR INVESTAGATE.. TRUST ME THIS CO. IS A FRAUD. i HAVE MINE ON RECORD THAT THEY COMMITED FRAUD AND PURGRY.
THEY PAY JUDGES OFF TO WIN A CASE. tHEY DO NOT KNOW THE PEOPLE THAT ARE DROPPING THEIR POLICES AFTER READING MY DOCUMENTS.. WITH ME IN THE BACK GROUND IT COSTING THE CO. LOSING CLIENTS.
2=3 MILLION DOLLARS A YEAR. i HAVE THE LAST LAUGH..
STAY AWAY PEOPLE.. TRUST ME..
I ORDERED SIX KONG KONG STRAWBERRY PLANTS
I REC'D THEM A FEW WEEKS AGO, PLANTED THEM AS DIRECTED THE SAME DAY. AFRER
MORE THAN A FEW WEEKS, HAVE NOT GOTTEN 1 GREEN LEAF. ALL OF THE PLANTE ARE DEAD'
MY 'E' MAIL ADRESS IS blg4@***.com
please reply amd correct
BOB GILBERTSON
The number for GC for Irene Trimble is 269-621-**** or 269-621-****. Had the same thing happen to us .We got part of our order almost to late for planting and never got the rest of it even after I called and also faxed a copy of our order to them. the first # is their fax # and the other one is the # to call.Need to get this company out of business